RETURN/REFUND

At Kidult Store we check every order before it ships. Please read this policy before you buy.

No returns or refunds
We do not accept returns, and we do not offer refunds for change of mind, ordering the wrong item, or if a product is no longer wanted.

Exchanges: wrong or damaged products only
We will exchange your item only if:

  • you received a different product from the one you ordered, or
  • the product arrived damaged or not working.

How to request an exchange

  1. Report it within 24 hours of delivery. Email info@kidultstore.in with your order number. Requests made after 24 hours cannot be accepted.
  2. Send an unboxing video. Record one continuous, uncut video starting from the sealed package, showing the shipping label, opening the package and the product inside. Claims without an unboxing video cannot be accepted.
  3. Keep everything. The product must be unused, with all original packaging, accessories, manuals and tags.

Once we confirm the issue, we will send you the correct or a replacement product at no extra cost to you. We will tell you how to send the original item back, and you must not use it in the meantime.

If the same item is out of stock, we will offer you an alternative product of equal value, or a refund to your original payment method.

Multicolour products
Some products are listed as "Multicolour" or "Assorted colours". For these products, the colour you receive is chosen based on what is in stock at the time of dispatch, and you cannot pick a specific colour. Receiving a different colour from the one shown in the product photos does not count as a wrong product, and these items cannot be exchanged for colour.

Order cancellations
You can cancel your order before it has been dispatched by emailing info@kidultstore.in with your order number. If the order has not yet shipped, we will cancel it and refund the full amount to your original payment method. Your bank may take a few working days to show the refund.

Once an order has been dispatched, it can no longer be cancelled.

Not covered

  • Damage caused by misuse, crashes, water, incorrect charging or normal wear and tear (for example, RC cars and drones after use).
  • Minor differences in colour or packaging from product photos.
  • Items reported after 24 hours, or without an unboxing video.